In Viomedica we work all efforts to provide only high-quality products in a perfect condition. We highly recommend that you carefully check the product description and information that we provide on our website. You may also use the compare feature on the website to help you decide which product is most suitable for your needs. We also recommend that you carefully check the product at the time of delivery before it's used and installed. Please make sure that you keep a copy of the receipt and the order number. In case you’re not satisfied, you may exchange or return the item under the following conditions:

  • You may return an item within 15 days from the date of the receipt.
  • Please Contact us and send us a return request.
  • The original receipt is required for all returns and exchanges.
  • The item should be unopened in its original package with warranty cards, manuals, and accessories.
  • Viomedica.com reserve the right to reject any return or exchange.

Viomedica.com does not take title to returned items until the item arrives to us.

Order Cancellation Policy:

Once you place an order on Viomedica.com, it will be immediately processed and prepared for shipping. You may cancel an order only if the package is still in our warehouse. Once the package is handed to the delivery carriers, the order cannot be canceled.  Please Contact us with your tracking number to check the possibility of cancellation. 


Viomedica.com attempts to be as accurate as possible. However, Viomedica.com does not warrant that products descriptions or other content of any viomedica.com Service is accurate, complete, reliable, current, or error­free. If a product offered by viomedica.com itself is not as described, your sole remedy is to return it in unused condition.


Except where noted otherwise, the List Price displayed for products on any viomedica.com represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open­stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. We generally do not charge your credit card until after your order has entered the shipping process.